What is the support SLA and license type for MongoDB Community?

The support SLA and license type for MongoDB Community is characterized by the absence of formal support and the use of the Server Side Public License (SSPL). This means that users of MongoDB Community do not receive dedicated technical support from MongoDB, Inc., which can be crucial for enterprises that require immediate assistance or troubleshooting.

The SSPL license is a unique type of open-source license that allows users to modify the software and use it without charge, but it includes specific requirements about how to deploy and offer MongoDB as a service. This ensures that while the software remains accessible and free, any derived versions or services based on it are also kept in line with its open-source philosophy.

Understanding this distinction is important for anyone considering using MongoDB Community Edition, as it sets the expectation that while users can leverage the tool without cost, they do so without formal support, which may be unsuitable for critical production environments.